I absolutely love the oven I ordered. I had several small chips in my pizza stones, and I sent an email/tct to Patio/Pizza and they took care of it ASAP. They shipped me a new stone and I was very very happy with their level of customer service and communication. I converted to NG, however the directions in the manual were not "great." Again, I reached out to Patio/Pizza and they sent me the instructions. Secondary to the minor issues I had, they promised to send me the cover for the Brio because of the inconvenience. I have cooked steaks, pizza, grilled vegetables, and I cannot be more happy about the Brio and quality of the oven. My family, and all of my teenage boys friends "rave" about the food and aesthetics of the oven itself. My brother lives around the block from me and he plans on getting one as well, as soon as his backyard kitchen is completed. Thank you Alfa, and most importantly thank you Patio & Pizza for your excellent level of customer service!!! I recommend your company without any reservation whatsoever!!